Service Policies
Handling of Animals:
All animals are required to be tethered during the grooming process, this is to ensure their safety both in the tub and on the groom table.
Upon arrival and at commencement of services animals will be kenneled, this allows for sanitation practice and prevents potential comingling incidents with other animals.
Royal K9 Cuts is a one-on-one style groom shop and will rarely house more than a couple of dogs at a time. Therefore, the prompt pickup of your pet is greatly appreciated. Pets left more than three hours after the pickup call will be subject to a holding fee. This ensures we can provide the best care and maintain our schedule for all clients.
Vaccinations:
The rabies vaccination is required by state, however, because animals of different families will not be allowed to interact, Royal K9 Cuts does not require proof of vaccinations.
Severe Matting:
Cases of severe matting require two haircuts; this is for the safety of the animal. Cutting a dirty coat causes more wear and tear on equipment, requiring more frequent maintenance. The coat must be regroomed after the bath to achieve an even cut. Due to the additional time and stress on equipment, a DEMATTING FEE will be added to the price of the groom. This fee varies based on the size of animal and severity of mats and will be discussed at time of groom.
Behavioral Issues:
Dogs that are not cooperative or exhibit high levels of aggression may be subject to a DIFFICULT DOG FEE. This is for extreme cases of behavior, however if the stress of grooming triggers behaviors that lead to an unsafe situation for the dog or groomer, the groom will be paused and future arrangements for the animals grooming needs will be addressed.
Parasites:
If you know your dog has any parasites, please do not bring them until they are treated. If the fleas/ticks/lice are found on the animal, they will receive a specialized bath to eliminate the critters. This will be an additional fee. This fee covers the shampoo treatment as well as the time for extra sanitation. You will be notified before pick-up. All other parasites will be referred to veterinary care.
Accidents, Injuries, and Medical conditions:
If an incident or injury occurs during the grooming process, you will be informed immediately. Proper handling and safe care are our top priority, and we will perform the necessary measures to ensure your dog is cared for in the event of injury or medical emergency. In case of an extreme medical emergency the animal will be immediately transported to Lander Valley Animal Hospital which is located next door.
It is imperative for the proper care of your pet that all medical information be disclosed; seizures, heart murmur, skin conditions, allergies, collapsed trachea, ACL tears, etc.. This way we can accommodate your animal properly and safely.
Cancelation and No Shows:
We understand that life happens, Same day cancelations may result in a $25 fee added to the next groom. No shows will automatically receive a $25 fee. Excessive cancellations or missed appointments will require full payment of the grooming service at the time of rebooking. This payment is non-refundable in the event of any subsequent cancellation or no-show.
Late Arrival:
If you arrive more than 15 minutes past your scheduled appointment time, a $15 late fee may be applied. Your pet could still be groomed; however, your pet may be fit in between other appointments. You will be notified of any changes or delays at the time of drop-off.
Quality Assurance:
Please contact Royal K9 Cuts as soon as possible if there is any concern regarding the groom. We look forward to maintaining the highest of standards and would like to address and correct any potential errors in a timely fashion, preferably 48 hours.
Any Questions regarding these policies, call or text (307)851-5396